Hotel Guest Service Manager (Roomza Host – Full Time)

Note: Only candidates with relevant hotel or hospitality experience will be considered

Better hotel stays start with better hotel jobs.

Everyone is a Host at Roomza, and every role comes with FREE industry-leading health insurance coverage from Aetna, vision and dental insurance from United Healthcare, maternity & paternity leave, and discounted or free hotel stays.

Pay rate: $20-22 per hour with potential raises at 30, 60, and 90 days. Benefits begin immediately upon employment.

As a Roomza Host, you will be at the heart of our hotel's operation. You'll have the crucial task of ensuring smooth daily operations, guest satisfaction, and maintaining Roomza's high-quality standards. While focusing on on-site management, you will also have the flexibility to engage in housekeeping activities when required.

Key Responsibilities

• On-Site Management: Overseeing daily hotel operations, working closely with housekeeping, maintenance, and sales to ensure guest satisfaction and hotel profitability.
• Guest Service: Providing exceptional and friendly service to guests, checking-in guests and following fraud prevention protocols, handling complaints, providing information, and ensuring overall guest satisfaction.
• Housekeeping Duties: Daily room inspections and if needed, performing various housekeeping tasks, including room cleaning, linen changing, and restocking amenities.

• Compliance and Safety: Ensuring a safe environment for guests and team members and compliance with all local and state laws, including OSHA and EEOC regulations.

• Brand Compliance: Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.

• Team Collaboration: Work with housekeeping, maintenance, and sales to develop goals and operational objectives. Also need to work within current hotel operations team and ensure we have great landlord relationship.
  
  This role is onsite in downtown Baltimore.

Roomza, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.